Overall, I have learned many
new concepts about managing conflict through communication. More specifically,
I learned about the S-TLC approach, which stands for stop, think, listen and
communicate. This approach gives you a series of steps to follow which will
help resolve interpersonal conflicts through basic communication skills. This
knowledge helped me approach conflict more effectively and positively.
Understanding the concept of
“you” versus “I” statements is something that I have learned from this class,
and applied to my life. Using a “you” statement blames the other person and has
a negative connotation to it. However, using an “I” statement personalizes the
conflict by owning up to our feelings. When there is conflict in my life, I
make sure to use statements that start with “I”, and avoid using “you”
statements.
And most importantly, I
learned that conflict is a process, and that there are many ways of approaching
conflict, and many solutions.
My mother used to always tell me when I was little "Use your I statements!" I honestly had no idea what she was talking about or why that was even important. Taking this class and reading about the difference between "you" and "I" statements and their effects on conflict situations or confrontations really helped clear the air. I too have been practicing applying I statements into my life in order to use effective communication that is not threatening or blaming the other person. I really enjoyed your post and glad you are using them! Totally get what my mom meant now!
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